Cancellations and refunds
This is the most important thing in this whole section, which is why it has a page of its own: the deposit is not refunded. We would rather tell you before you pay than in the fine print.
The deposit is non-refundable
The 30 % you pay online to confirm your booking is not refunded if you cancel. That amount is what lets us hold the cabin and stop selling it on other channels.
If you cancel, nothing further is charged: the remaining 70 % was never taken.
Changing dates
Changing dates is not automatic, but it is not impossible either: write to us and we will look at it case by case, depending on season and availability. The sooner you tell us, the more room there is.
If you do not show up
A booking nobody shows up for is treated as a cancellation: the deposit is not refunded.
If you are running late or something went wrong on the way, let us know. Both locations are remote and transport can fail; if we know, we can help.
If we cancel
If for something on our side we cannot host you — weather, a blocked road, something at the lodge — we refund the deposit in full or offer you other dates. Your choice.
How to cancel
Write to info@konsenda.com or WhatsApp +507 6621-4610 with your booking reference (it starts with KSD-). No need to explain why.